Welcome to Her Room US. We’ve curated answers to your most common questions about our products, delivery, and services, designed to ensure your experience is as seamless and considered as our collections.
About Her Room & Our Products
What kind of products does Her Room US offer?
We specialize in carefully curated intimate apparel, swimwear, and sleepwear designed for comfort, function, and timeless style. Our collection includes Athletic Swimwear, Babydolls, a wide range of Bras (Backless, Balconette, Convertible, Bullet, etc.), Bikinis, Bodysuits, Briefs, Boyshorts, Bralettes, Bustiers, Caftans, Camisoles, Chemises, Beach Cover Ups, and foundational control pieces.
Who is the Her Room customer?
Her Room serves discerning women globally who value curated comfort, quality craftsmanship, and intentional style. Our customer appreciates beautiful, functional foundations for her wardrobe—whether she’s building her essential collection, preparing for a special occasion, or seeking everyday elegance.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to ensure all your payment details are handled securely and are never stored on our servers.
Shipping & Delivery
Where do you ship from, and where do you deliver?
We ship from our headquarters in Washington, DC, USA. We proudly offer global delivery to a wide range of countries. Please note that delivery to some remote regions and parts of Asia may be limited.
What are my shipping options?
Standard Shipping: Cost is $12.95. Shipped via DHL or FedEx. Delivery occurs within 10-15 business days after dispatch. Ideal for a balance of speed and value.
Free Shipping: Complimentary on all orders over $50. Shipped via EMS. Delivery occurs within 15-25 business days after dispatch. Perfect for the considered shopper building her collection.
How long does order processing take?
Each order is handled with care. Please allow 1-2 business days for us to prepare your items before they begin their journey to you.
Will I have to pay customs or import taxes?
Yes, for international orders, any applicable customs duties or import taxes are the responsibility of the recipient and are not included in our shipping charges or product prices.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information, allowing you to follow your package’s progress to your doorstep.
*Delivery times are estimates and may vary slightly due to carrier processing or customs procedures. We appreciate your understanding.
Returns & Exchanges
What is your return policy?
Your satisfaction is paramount. We offer a straightforward 15-day return policy from the date you receive your order. If any item does not meet your expectations, you may initiate a return within this period.
How do I start a return or exchange?
Contact & Support
How can I contact Her Room US?
We are here for you. For any questions regarding your order, delivery, or our products, please reach out to us via email at [email protected].
Our mailing address is:
Her Room US
353 O Street Southwest
Washington, US 20024
We are honored to be part of your journey toward effortless confidence and curated style. Thank you for allowing Her Room to serve you.
With warmth,
The Her Room Team
